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Refund Policy
Effective Date: January 13, 2025
At L’Elegance Salon, we strive to provide the highest level of service and customer satisfaction. Please read our refund policy carefully to understand your rights and options. By using our services, you agree to this Refund Policy.
Services
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Refund Eligibility
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Refunds for salon services are not provided unless there was a significant issue with the service performed. If you are not satisfied with the result of your service, we encourage you to contact us within 7 days of your appointment to discuss your concerns and potential remedies.
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We reserve the right to offer corrective services or other solutions in lieu of a refund.
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No-Show and Late Arrival Policy
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Appointments that are missed or canceled without proper notice may not qualify for a refund or reschedule.
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Arriving late may result in a shortened service or reschedule without refund, depending on the available time.
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How We Use Your Information
We use the information we collect for the following purposes:
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To provide and manage our services, including appointment scheduling and customer support.
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To communicate with you about your inquiries, appointments, or other requests.
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To improve our website and services by analyzing usage trends and preferences.
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To send promotional emails, special offers, or updates, if you have opted in to receive them.
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To comply with legal obligations or enforce our website’s terms and conditions.
How We Share Your Information
We respect your privacy and will not sell your personal information to third parties. However, we may share your information in the following circumstances:
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Service Providers: We may share your information with trusted service providers who assist us in operating our website or providing our services (e.g., payment processors, hosting providers).
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Legal Compliance: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations or protect our rights.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the relevant third party.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission and secure servers. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.
Your Data Protection Rights
You have the following rights regarding your personal information:
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Access and Correction: You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
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Data Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
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Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails.
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Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
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Restrict Processing: You may request that we restrict the processing of your personal information under certain circumstances.
To exercise your data protection rights, please contact us at hello@lelegancesalonct.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Refund Policy please contact us at:
L’Elegance Salon
Email: hello@lelegancesalonct.com
Phone: 203-248-9687